Terms & Conditions

Services - Unfortunately, for spa services & rituals we cannot accept any refund request, all services purchased, booked or completed services are final & non-refundable. You may be able to exchange for another service of equal or less value if requested to exchange before 24hrs of booked appointment. Services cannot be refunded on because of concern or expected results. We are committed to assist our guest with all their concerns & shall advise for correction in post treatment protocol & regimen to be followed. It may require a follow-up visit at the spa for free consultation.

Gift Cards & Gift Certificates - Unfortunately we cannot refund on Gift Cards & Gift Certificates, all sales are final & non-refundable. Some services in Gift Certificates can be exchanged for other services. Expired Gift Certificate cannot be refunded or cannot be used to book appointment.

Products - Unused & not open products in original package can be requested for refund within 2 weeks of purchase. Item must be in the same condition that you received it in its original packaging with proof of purchase from our spa. Request for refund must be made in person at the spa. Upon review of refund request we will let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or the credit card company to process & post the refund too. You can always contact us at 512-290-4485 or contact@myheadspaatx.com for any refund/return questions.

No Show or Same Day Cancellation - All no-show appointments are non-refundable. Same day cancellations are non-refundable. Any deposit for booking services are also non-refundable if cancel within 24hrs till appointment time. Rescheduling of appointment can only be done before 24hrs.